Product Support

An RMA (Return Merchandise Authorization) is the process by which we authorize you to return a product for a refund, replacement, or repair under warranty.

Seamless integration made easy! Our API offers a robust set of endpoints that enable you to send, receive, and manage messages directly from your application. Simply add your App ID and App Secret, and you're ready to go!

There are usage limits based on the tier of the WhatsApp API service you are using. The limits vary by the number of messages sent per day, the types of messages (text, media, etc.), and the API plan selected.

To request an RMA, please fill out the RMA google form here providing details about the product serial number, the issue, and your purchase information.

We will first check the warranty status of your purchased products. If your product is eligible for warranty, you must return it to us within 7 days. You may either drop off the product or ship it to our office at: Synchroweb Technology (M) Sdn Bhd C-1-5, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor, Malaysia.

Our API provides delivery reports for every message sent, allowing you to track the status of each message, such as delivered, read, or failed. You can use these reports to manage message workflows and retry failed messages automatically.

Products eligible for return or warranty service must be purchased directly from Synchroweb and fall within the specified warranty period, free from damage caused by misuse or unauthorized repairs. These include MikroTik, Ubiquiti Inc, Mimosa Networks, IP-COM, and other products we carry.

Products purchased from unauthorized retailers or third parties may not be covered under our warranty policy.

Read here for more information:

As a first-time user, you will receive 500 free points to use. These points will reset every month. If you require additional points, you can purchase a plan based on our tiered pricing structure. For more details, please visit our pricing page or contact our support team.

Yes, proof of purchase is required for warranty returns to verify eligibility for service under the warranty. We also require the product serial number to check the product’s manufacturing details and confirm if it is still under warranty.

Once your return is received, we aim to process it within 2-7 business days. Depending on the situation, we will either provide you with a new product replacement or send the product back to the manufacturer for further evaluation. You will be notified once your RMA request is approved or if additional information is required.

Yes! Our API supports sending multimedia messages, such as images, videos, and documents. Simply use the appropriate endpoint for media and ensure that the file sizes do not exceed the allowed limits.

If your warranty has expired, we may not be able to offer repairs or replacements as we do not carry the replacement parts. However, don’t worry! Please contact our sales team at sales@synchroweb.com for more information, and we will do our best to assist you in finding a new and similar product to replace your item.