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Privacy Policy


*EU GDPR Compliance Update (September 15th 2021)

We’ve incorporated concepts from the EU General Data Protection Regulation (GDPR) in compliance to clearer use of customer information and protection of EU citizens general data privacy.

Who We Are

In this policy, whenever you see the words (“We,” “Us,” or “Our”), it refers to Synchroweb Technology (M) Sdn Bhd. Office address C-1-5, SetiaWalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor, Malaysia. Registered in Malaysia. Business Registration No. 200901005220 (848156-X)

Our Service Values

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our website, webstore front or app?

When ordering products or requesting and inquiry on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help maintain communication for a complete user experience.

When do we collect information?

We collect information from you when you register on our webstore online shop, place an order, subscribe to our newsletter section or enter information on our site via contact forms etc.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To quickly process your transactions.


How long we store your information?

We will only store your information as long as necessary to fulfill the purposes for which the information is collected and processed. After that your data will be deleted or anonymized.

Rights and control mechanisms

Users can opt to contact us at to unsubscribe from our contact user list if deemed necessary. Newsletter participants can also manually unsubscribe from the links provided in each email.

How do we protect visitor information?

Our website is scanned on a regular basis for malware, security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to preserve choices in your shopping cart and to prevent popup notifications from bugging return users. We also use behavioral tracking to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable or turn cookies off, some features will be disabled. It won’t affect the overall users access to information but some of our services may not function properly. Primary functions such as placing orders on our webstore/online shop will not be affected.


Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.


However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third party links

We do not include or offer third party products or services on our website.

Google Analytics

Synchroweb Technology uses Google AdWords as part of our advertising campaign. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. View Google AdWords Policies

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously

  • Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

  • Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above

  • Users will be notified of any privacy policy changes on our Privacy Policy Page

  • Users are able to contact us for changes on their personal information


How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.


We do not specifically market to children under 13.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via in site notification within 7 business days.

  • We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.



The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

Facebook Data Deletion Instructions URL

What you need to know before proceed all of your data deletion.
Kiwire Wifi Social Login registers the Kiwire accounts according to the details which are coming from the provider. So if a user would request deleting his/her Facebook details, that means the Kiwire account deletion as well. By deleting the Kiwire account, all the details we stored from Facebook will be deleted.

Data Deletion Instruction
According to the Facebook Apps and Websites Platform rules, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL.

If you want to delete your activities for the Kiwire Wifi, you can remove them by following the instructions below.


  1. Go to Your Facebook Account’s “Settings & Privacy”, then click on ”Settings“.

  2. Next, go to “Apps and Websites” where you will see all of the activity related to apps and websites that are linked to your Facebook account.

  3. Select the option box for the Kiwire Wifi App and click on the “Remove” button.

  4. Mark the option boxes according to your preference and click on the “Remove” button.

  5. You’re done! You removed Kiwire Wifi from your activities successfully.

**If you want the app to delete all of the information that they have from these connections, you need to copy the User ID given after successfully deleted activities for Kiwire Wifi.

To request that the Kiwire Wifi App delete all of your information that we have from Facebook, click here.

If there are any questions regarding this data deletion you may contact us using the information below.

Synchroweb Technology (M) Sdn. Bhd.
C-1-5, SetiaWalk, Persiaran Wawasan,

Pusat Bandar Puchong,

47160 Puchong, Selangor, Malaysia.

Email Address:
Contact No: +603-5880 5486

Last Edited on 2021-10-15

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