Case StudyHotel

Aryaduta Hotel, Indonesia

The Aryaduta Hotels in Indonesia Prides itself on Providing Excellent Guest Facilities

Introduction

Aryaduta Hotels, the hospitality arm of Lippo Karawaci, offers the company enviable access to peerless opportunities and resources as Indonesia grows as a destination for business and leisure. Lippo Karawaci is now Indonesia’s largest listed property company with a portfolio that comprises residential and urban development, hospitals, malls, hotels & leisure products as well as asset management, which form the foundation for the company’s future growth.

The company and hotels are known for a warm and welcoming spirit, value-added amenities that are simple, yet economical, and meet the needs of every guest. The company goal was to bring corporate level standards to its wireless network for all locations without complexity. A robust, secure and scalable, yet simple solution that enabled a single person to manage and support it from anywhere at any time was crucial.

Challenge

Like many hotels, there is legacy wireless in place that does not meet the demands of today’s hotel guests. With the expectation for great wireless coverage at any hotel a customer stays at, Aryaduta Hotels needed to find a partner that could implement a 100% turnkey High-speed Wireless Internet solution with unmatched 24/7 guest support.

Wi-Fi is one of the most visible services a hotel provides, and is crucial to guest experiences and loyalty. Aryaduta had limited Wi-Fi coverage that was not designed for the modern, mobile digital guest. To support its vision of a digital hotel of the future, Aryaduta Hotels wanted to offer reliable, high-speed Wi-Fi with continuous roaming service, measure guest preferences and behavior & create digital hotel model to replicate globally.

The Aryaduta goal was to bring corporate level standards to its wireless network for all locations without complexity. A robust, secure and scalable, yet simple solution that enabled a single person to manage and support it from anywhere at any time was crucial.

Solution

The Aryaduta engaged the services of Synchroweb, which conducted a full wireless site survey and recommended deploying Kiwire cloud network management solution. This enables the hotel to remotely manage all of its sites on one centralised cloud-based network, from any location.

In addition to the basic requirements for improved Wi-Fi performance and higher capacity for more guests and devices, Aryaduta Hotels wanted to make it easier for guests to access the Wi-Fi. He requested Hospitality Wi-Fi’s new “Remember Me” feature that enables guests to log in once on each device and then be automatically authenticated on return visits.

Aryaduta needed a premium switching solution that could handle extremely high network bandwidths, oper- ate reliably in challenging environments. The management in mind, meaning delivery of reliable Wi-Fi has been an ongoing challenge, particularly in guest rooms.

Result

Fast connectivity for staff and guests was the bedrock, but the hotel also needed to future-proof the network to meet new customer-driven demands. With the number of online services only expected to grow, The Aryaduta now has a fully scalable network backbone that can easily accommodate any new services.

By selecting Synchroweb and leveraging the company’s expertise, Aryaduta Hotel were able to affordably overcome troublesome Wi-Fi experiences with the strategic placement of industry leading Kiwire, the captive portal throughout all hotel locations in Indonesia. With this straightforward procedure now complete, the result has been a complete elimination of guest complaints related to internet connectivity.

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