Support Services

Today's mission-critical environments require maximum uptime enabled by problem prevention and rapid resolution if issues do occur.
Synchroweb Support Service provide and intensive support solutions to you organization this let you focus on your business and let us focus on your Information manageability , With our 24 x 7 Support center you can rest assure that your information and system is safe round the clock

Through our Enterprise Managed Service program, Synchroweb offers a tiered service offering to help satisfy the unique needs customers across a range of computing environments. Manage Service offers four tiers of service: Gold , Silver and Bronze. Each of these service tiers is designed to meet the varied needs of our enterprise customers.

Our 24x7 "Call home" solutions which work with our solutions are able to do an proactive support for your system , with solutions install , any problem or history logs file are kept a copy into our support operation center. in event of predictive failure , our support engineer will call to deploy our support engineer on site.

Service Level
Severity 1
Severity 2
Severity 3
Enviroment
Mission critical
Production environment
Non-critical
Customer defined call priority
24x7x365 including weekends and public holidays
24x7 including weekends only exclude public holiday
9x5 Monday – Friday
Phone Response
15 minutes
15 minutes
30 minutes
Ticket Acknowledgement
15 minutes
15 minutes
30 minutes
Resolution of Support
30 minutes
1 hour
2 hours
Remote & Storage Support
Yes
Yes
Yes
Onsite engineer Response time
2 hours
4 hours
4 hours / Next Business Day
No of Incidents
Unlimited
Unlimited
User Customizable

Synchroweb Call center in our corporate HQ

Our Support Service offering are :

  • Call center support
  • Synchroweb Product Support
  • Mysql Support
  • Oracle Support
  • Linux Support Contract
  • Open source solutions support
  • Dell Hardware support

Support program include

  • 9 x 5 Support offsite
  • 9 x 5 Support onsite
  • 24 x 7 Support offsite
  • 24 x 7 Support onsite

Synchroweb Network monitoring software overview
Our own network monitoring software is able to know your server health status in real time.